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Examines monetary rewards in businesses that combine technical and functional aspects of service. Focusing on the restaurant industry, develops a framework that explains tipping as a reward for the two service dimensions. The technical elements of service are rewarded by dollar tip and the functional elements of service are rewarded by percent tip. An overlap between technical and functional elements results in a conflict between dollar tip and percent tip and, it is suggested, result in a magnitude effect. The framework was tested empirically in a sample of restaurants. The findings indicated that customers' evaluation of the service interaction can be summarized by four main components. Multiple regressions provide initial support to the framework, tying the technical elements to dollar tip and functional elements to percent tip.

The purpose of this chapter is to examine public apology as a socially acceptable means of institutional communication and the renegotiation of social relations that seeks to redress the power imbalance between the parties to this interaction. After presenting a basic definition of an apology as a communicative act and discussing the social relational implication of the public form of such an act, the paper examines one particular grouping of public apologies – those coming from Canadian Christian church denominations or communities seeking a renewed relationship with Canadian Aboriginal communities. A comparative analysis of the text and context of several of these apology interactions can provide some fascinating hints about the role of public apology in creating a new joint social narrative, affirming common moral norms, clarifying accountability for past relations and empowering the marginalized community through some form of compensation.

The historian, Arthur M. Schlesinger (1999), once wrote that “a basic theme of American history has been the movement, uneven but steady, from exclusion to inclusion” – a movement “fueled by ideals” (p. 173). He might well have been talking about the United States’ public education system where it has become evident that segments of its pupil population have been overlooked or neglected. The good news is that there have been some efforts to ameliorate this problem. However, despite these efforts, there continues to be lingering problems for culturally and linguistically diverse students with gifts and talents. In this chapter, we address how to maximize the success potential of these students.

This study compared different types of full-time caregiver (e.g., children, older adults, COVID-19 patients) and subgroups (e.g., disability, race/ethnicity, sexual orientation) in the United States during the COVID-19 pandemic for potentially meaningful distinctions.

Data from the 9,854 full-time caregivers identified in Phase 3.2 (July 21–October 11, 2021) of the US Census Household Pulse Survey (HPS) were analyzed in this study using multinomial logistic regression to examine relationships between caregiver types, marginalized subgroups, generation, and vaccination status.

The prevalence of caregiving was low, but the type of full-time caregiving performed varied by demographic group (i.e., disability, race/ethnicity, sexual orientation, gender, generation, and vaccination status). The relative risk of being a COVID-19 caregiver remained significant for being a member of each of the marginalized groups examined after all adjustments.

To date, the HPS has not been analyzed to predict the type of full-time informal caregiving performed during the COVID-19 pandemic or their characteristics. Research limitations of this analysis include the cross-sectional, experimental dataset employed, as well as some variable measurement issues.

Prior informal caregiver research has often focused on the experiences of those caring for older adults or children with special healthcare needs. It may be instructive to learn whether and how informal caregivers excluded from paid employment during infectious disease outbreaks vary in meaningful ways from those engaged in other full-time caregiving. Because COVID-19 magnified equity concerns, examining demographic differences may also facilitate customization of pathways to post-caregiving workforce integration.

A growing number of human rights NGOs have placed international volunteers in conflict zones from Guatemala and Colombia to Palestine and Iraq. This study samples from contemporary high-risk transnational activists and highlights the variation in biographical steps taken toward the shared outcome of participation in human rights work (HRW). Data was collected through 6 weeks of participant observation in Israel-Palestine, 21 in-depth interviews, and 28 shorter focused interviews with human rights workers (N=49). Oversampling from the International Solidarity Movement reveals how the unique constraints and opportunities presented by a particular conflict zone and NGO culture impacts self-selection into HRW. Grounded theory and Boolean methodology aided in identifying four main pathways (the nonviolent activist, peace church, anarchist, and solidarity pathways) to HRW as well as biographical patterns and complexities that have been underemphasized in the existing literature. These include the salience of transformative events and attitude changes in the process of constructing a cosmopolitan identity and committing to high-risk transnational activism.

Despite the recent increase in scholarly work on movement outcomes, researchers have identified a number of areas that still deserve attention. Many of these criticisms have focused on the conceptual and methodological challenges that movement outcomes research presents. This paper contributes to these on-going discussions by arguing for a microsociological approach to the study of movement outcomes, one that makes face-to-face interactions between protesters and their targets the focus of inquiry. Taking this approach helps address two methodological challenges in the study of movement outcomes: identifying intended as well as unintended consequences of movement activity and establishing causality. Paying attention to what transpires during these interactions can shed light as well on the broader, more macro impacts in which most scholars are interested. Although useful for illuminating the immediate outcomes of protest activity, this approach is still intended to complement rather than refute existing strategies. I illustrate my argument with examples from extant studies as well as my own fieldwork with animal rights activists and their targets.